Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical Taunton’s mobile auto electrical

The Manager

I recently had a problem with my cars starter motor and I booked the car in for a mobile service at 2pm. The mechanic who arrived from your company, was extremely polite and very professional in his manner. I am sending this letter as a thank you to the mechanic but also to let the company know what a professional staff member they have.

He worked on the car for a number of hours in extremely hot summer conditions and maintained his polite, professional manner throughout. He replaced my starter motor and ensured I was informed of the procedure and showed me the old and new starters and explained exactly what was happening. When my husband arrived home from work he discussed a car battery problem he had been experiencing with his own car, and he tested and replaced the battery for us.

Both my husband and I were extremely impressed with him and if we have any car electrical problems in the future we will have no hesitation in phoning your company again. To this extent, we have already recommended your firm to a number of friends.

To the Manager

I would like to thank you and your staff for the exceptional service I received from you company over the Christmas period.

Especially I would like to thank the auto electrician, for his professional and expedient approach to the problem I experienced with the alternator on my Toyota Landcrusier.

Due to the customer service approach he demonstrated, I will have no problem recommending your company to any of my associates that may require your services in the future.

My family wishes you and your staff a safe and prosperous new year.

Peter

On Monday 26 January, 2009 I rang your 1800 number at approximately 9.30am. Your phone was answered by Chris who proceeded to be an absolutely outstanding ambassador for your company.

Beign a Public Holiday - yes I know that is Chris'job - however, lots of people in "service industries" such as yours can never quite summon up enough interest a times like those and many a time I have been treated as a real nuisance for someone to have to actually speak to you, let alone provide a service.

Chris not only delivered a battery as requested, but he also took the time to explain the difference between the normal type of battery and a no maintenance type. He was friendly, attended to the job in hand with complete control and with the obvious assurance that his knowledge was vast. Please be assured I have handed out business cards and fridge magnets which I asked Chri to provide, and I am quite sure that if all your employees are as congenial as Chris, anyone using your service will be pleasantly assured of excellent service.

Please congratulate Chris on my behalf and may I wish your comany all the best for the future.

Dear sir

On 14/11/10 my old car indicated a fault in its electrics. looking in the "yellow pages" for a auto electrical service I saw the familiar name - Tauntons. so I Phoned you company to enquire whether you could help me.

I want to congratulate you on the help and service I received from chris pilkington. he is a good advertisement for your business. I'm sure the repair was not esy, but the result was more then satisfactory for me. My old car enables me to live independently. I have and shall continue to recommend your firm to my friends.

Again congratulation on the service received from your firm and thank you chris

Peter

I am writing to say what a nice guy called chris pilkington you have working for you, last week I called your firm as my starter went on me and chris came out to me he was such a real gentleman and a good worker, i liked him so i got a new battery as well . All becuase he was very trustworthy and such a nice manner

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Taunton’s mobile auto electrical